Answers to the questions we get most often about ordering parts, warranty, partnership terms and technical support. If yours isn’t here, call our sales team.
Orders are placed through the enquiry form on this site or by calling the sales department. We sell wholesale through our dealer network; for smaller quantities, ask the sales department for your nearest dealer.
Twelve months from the date of purchase, covering manufacturing and component defects. Damage from incorrect installation, out-of-spec voltage, impact or tampering is not covered.
Text the 10-digit code under the scratch-off cover of the warranty card to 30008384, or enter it on the warranty page of this site. The reply gives the part name, technical code, production date and warranty validity.
Every product page lists the compatible vehicles with their model-year ranges. If your model is not listed, send us the technical code of the old part or your vehicle model and our engineers will identify it.
Passenger and light vehicles normally run 12V systems, while heavy trucks, buses and construction machinery run 24V. Fitting a part of the wrong voltage damages the winding and voids the warranty.
Yes. The sales department will send you the full catalogue as a PDF, and each part’s datasheet can be downloaded from its own product page.
Fill in the sales-partnership form on the contact page. After review, the sales department will contact you about terms, wholesale pricing and territory.
Yes — Scania, Mercedes and Khavar, Axor and Atego, as well as agricultural and construction machinery such as Ferguson and Goldoni, are all covered by our range.
Return the part with its warranty card and purchase invoice to your dealer or to our after-sales department. After inspection, the part is replaced or repaired.
Production runs under the ISO/TS 16949 quality-management system accredited by the German IATF, and every part is 100% tested on an automatic test rig before packing.
Send us your question — the ones we get most often get added to this page.
